The Voices You Actually Want to Hear

When something matters, you want to speak to a person. Not a chatbot. Not a ticket number. Not a faceless portal with a progress bar and a prayer. You want a voice that knows your job, understands your deadline, and is already three steps ahead of the problem you didn’t know you had.

At Print Lord, that voice, more often than not, belongs to Princess Nancy or Maribel the fair maiden. The customer-facing duo at the heart of Print Lord’s operation, these two are the reason so many clients come back job after job, season after season, without hesitation.

Customer care at Print Lord isn’t a department. It’s a way of life.

Meet the Duo Behind the Calm

Princess Nancy and Maribel the fair maiden are the frontline of Print Lord’s client experience. They field the calls, reply to the emails, chase the deadlines, and translate the chaos of a last-minute brief into something manageable. They are proactive, thorough, and warm, without ever being woolly or vague.

Think of them as the trusted inner circle. When Jim Cunliffe, The Print Lord, is commanding the broader realm of print, Princess Nancy and Maribel are making sure every single client feels seen, heard, and sorted. They’re not reading from a script. They’re genuinely invested in getting your job right.

And yes, the titles are part of the character of Print Lord, warm, witty, and just a little bit regal. But the commitment behind those titles? That’s entirely real.

The Problem With ‘Click to Basket’ Print

Here’s what happens when you order from a faceless online print portal. You upload a file. You pick a quantity. You click buy. Then you wait. And if something is wrong, if the bleed is missing, if the resolution is too low, if the colour mode is off, you often don’t find out until a box of disappointing flyers lands on your doorstep three days before your event.

No one flagged it. No one checked. No one cared enough to pick up the phone.

Print Lord was built precisely to counter this. Jim Cunliffe founded Print Lord because he’d watched too many good businesses get let down by suppliers who treated print as a commodity, not a craft. The ‘at your service’ attitude isn’t a tagline for a brochure. It’s the standard Princess Nancy and Maribel hold themselves to every single day.

What Proactive Communication Really Looks Like

Proactive communication in print means not waiting for a client to ask. It means spotting the issue before it becomes a problem, reaching out before the deadline becomes a crisis, and offering the right advice even when the client didn’t know they needed it.

Princess Nancy and Maribel do this as second nature. If a file comes in without bleed, they’re already on it. If a job is due Friday and there’s a potential bottleneck mid-week, they’ll flag it Wednesday. If a client has ordered something that would look sharper on a different stock, they’ll say so, politely, clearly, and with the client’s brand in mind.

This is what ‘one contact, one invoice’ means in practice. It means someone is watching your job all the way from brief to delivery, not just processing it and moving on.

Problem-Solving as Standard

Every print job brings its own quirks. Unusual sizes, tight turnarounds, artwork that’s arrived in twelve different formats from three different designers, last-minute changes to the copy, a client who just discovered their brand colour has shifted slightly since the last run.

None of this phases Princess Nancy or Maribel. Problem-solving isn’t an escalation path at Print Lord. It’s the default mode.

Clients who’ve been through the mill with other printers often arrive at Print Lord with low expectations and a quietly braced expression. What they find instead is a team that listens, thinks, and comes back with solutions rather than obstacles. That shift in experience, from braced for disappointment to quietly confident, is exactly what Print Lord is here to deliver.

One Contact. One Invoice. No Drama.

For businesses managing multiple print requirements across a busy season, the logistics alone can be exhausting. Different suppliers. Different contacts. Different invoices. Different quality standards. Different ways of doing things.

Print Lord simplifies all of this. One point of contact for everything. One invoice at the end. One consistent standard applied to every job, whether it’s a small label run or a full suite of exhibition materials.

Princess Nancy and Maribel are central to making this feel effortless. They hold the thread across multiple jobs simultaneously, maintain file records, remember previous specs, and ensure brand consistency is carried from one order to the next. Clients don’t have to re-explain their brand every time. The team already knows it.

Making Your Mark This Summer

Summer is busy. Events, festivals, hospitality launches, outdoor activations, exhibition stands, seasonal campaigns. The jobs stack up fast, and the stakes are high. This is exactly the kind of season where having a trusted customer care team in your corner makes the difference between a smooth run and a stressful scramble.

Princess Nancy and Maribel are ready for it. They thrive in the busy season, not despite the pressure, but because the work genuinely matters to them. When a client is pulling off something ambitious and the print needs to be perfect, this is when the Print Lord inner circle earns its title.

Whether you’re planning a summer event, launching seasonal packaging, refreshing your hospitality materials, or briefing something you’re not quite sure how to brief yet, get in touch. There’s a real human on the other end of the line who will help you get it right.

Come and Say Hello

The best way to understand what Print Lord’s customer care is like is to experience it. Drop an email to hello@printlord.co.uk, call on 01273 526679, or visit shop.printlord.co.uk to start a conversation.

Princess Nancy and Maribel are at your service. On brand. On time.

Print Lord. At your service. On brand. On time.